FAQs

Frequently Asked Questions

Most frequent questions and answers

Is it possible you can order parts not shown on the website?

Yes, please use the contact us service, and we will always see if we are able to assist you.

How can I pay?

Payments can be made directly through the website, using debit and credit cards, as well as PayPal.

Do the chainsaws come with bars and chains?

No, unless stated as includes bar and chain, none of the saws have a bar and chain included.

Can I collect from you to save on postage?

No, as our location has limited access to the public, at the requirement of our site manager.

Have you ever tried the products yourself?

Yes, we have a busy firewood business, and this makes an ideal testing ground for many of our products.

Who do you use to ship the products?

We use nearly all the major couriers, including DHL, FedEx, TNT, Parcel Force, Hermes and Royal Mail

Why can I not buy firewood off the website?

We have a second website brentwoodlogs that covers this side of our business.

Is there warranty on the Farmertec products?

Yes. Farmertec offer a six month warranty on the saws.

Are the chainsaws and load splitters CE approved?

All Farmertec Chainsaws, except the 070, are CE marked.